Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about ThermaHands™ — from how it works to shipping and returns.
🤘 The Product
What does ThermaHands™ actually do?
ThermaHands™ combines three proven therapies in one rechargeable glove: heat therapy to relax stiff joints, air compression (13 airbags) to reduce swelling and improve circulation, and massage to release tension in fingers, palm and wrist. A 15-minute session delivers the kind of relief that usually requires a clinic visit.
Is it safe for severe arthritis?
Yes. Heat and compression levels are fully adjustable — start on the lowest setting and increase as comfortable. We recommend consulting your doctor if you have a specific medical condition or recent hand surgery.
Does it fit both hands?
ThermaHands™ is designed to fit most adult hand sizes and can be used on either hand. Simply switch between sessions.
How many heat and massage modes does it have?
It has 3 heat levels and 3 massage modes, so you can customize the intensity to match your comfort level and the severity of your symptoms.
⏰ Results
How long until I feel results?
Most users report noticeable relief after the first 1–3 sessions. For chronic conditions like arthritis, consistent daily use over 1–2 weeks typically delivers the best long-term results.
How long should each session be?
We recommend 15–20 minutes per session, once or twice a day. The device automatically shuts off after 15 minutes as a safety feature.
Can I use it every day?
Yes — daily use is encouraged for chronic conditions like arthritis and carpal tunnel. Many users make it part of their morning routine to ease stiffness before starting the day.
🔋 Battery & Charging
How long does the battery last?
The rechargeable battery supports multiple 15–20 minute sessions per charge. A full charge takes approximately 2 hours via the included USB cable.
What charging cable does it use?
It charges via a standard USB cable (included in the box). You can use any USB wall adapter, power bank, or laptop to charge it.
🚚 Shipping & Orders
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping typically takes 5–8 business days within the US. You’ll receive a tracking number by email once your order ships.
Do you ship internationally?
Currently we ship within the United States. International shipping is coming soon — sign up for our newsletter to be notified.
Can I change or cancel my order?
Contact us at thermahandz@gmail.com as soon as possible. We process orders quickly, but we’ll do our best to accommodate changes before shipment.
🛡️ Returns & Guarantee
What is your return policy?
We offer a 30-day risk-free trial. If ThermaHands™ doesn’t relieve your hand pain within 30 days of delivery, contact us for a full refund — no questions asked, no hoops to jump through.
What if my device arrives damaged?
Email us at thermahandz@gmail.com with a photo of the damage and your order number. We’ll send a replacement immediately at no cost.
Is there a warranty?
Yes — ThermaHands™ comes with a standard warranty. We also offer an Extended 90-Day Warranty available as an add-on at checkout for extra peace of mind.